Privacy Policy

1. Introduction

Cipher Haven ("Cipher Haven", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use our cryptocurrency investigation, blockchain analysis, transaction tracing, and related services.

By using our website or contacting us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

The information we collect depends on how you interact with Cipher Haven and the circumstances of your case.

Information You Provide

When you contact us or request an investigation, you may voluntarily provide information such as:

• Your name or preferred name
• Email address
• Telephone or WhatsApp contact details
• Wallet addresses
• Blockchain transaction hashes
• Transaction dates and amounts
• Screenshots or other relevant documentation
• Information describing a cryptocurrency scam, fraud, theft, or other incident
• Communications or other evidence relevant to an investigation
• Other information reasonably relevant to assessing or investigating your case

Information We Do Not Request

Cipher Haven does not request or require clients to provide cryptocurrency seed phrases, recovery phrases, private keys, wallet passwords, exchange passwords, or authentication codes.

Clients should never send these credentials through the website, email, WhatsApp, Telegram, or any other communication channel.

In some cases, additional information or cooperation may be required to investigate an incident. This may include transaction records, screenshots, wallet addresses, transaction hashes, account-related information, or other documentation relevant to the case.

Where access to a third-party account or service is relevant to an investigation, clients should maintain control of their credentials and perform any required actions themselves.

We do not request or retain passwords, authentication codes, seed phrases, or private keys for the purpose of accessing a client's digital assets.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our hosting provider, analytics tools, security services, or other technologies used on the website.

This may include information such as your IP address, browser type, device information, operating system, referring pages, pages visited, and approximate access times.

This information may be used for website security, performance, troubleshooting, fraud prevention, and general website administration.

4. How We Use Information

Information provided to us may be used for purposes including:

• Responding to enquiries and support requests
• Assessing cryptocurrency-related incidents
• Conducting blockchain and transaction analysis
• Reviewing information and documentation relevant to an investigation
• Communicating with clients about an investigation
• Explaining investigation findings and potential next steps
• Maintaining appropriate records relating to an investigation
• Improving our website and services
• Protecting our website and services against abuse or fraud
• Complying with applicable legal or regulatory obligations

5. Blockchain Information

Cryptocurrency transactions recorded on public blockchains may be publicly accessible and may be analysed independently of Cipher Haven.

Providing a wallet address or transaction hash to us does not make that blockchain information private or confidential on the blockchain itself.

Blockchain information may be reviewed as part of an investigation to understand transaction history, wallet activity, asset movement, and other relevant patterns.

6. Communication Services

We may communicate with clients through email, WhatsApp, Telegram, customer-support tools, or other communication channels made available by Cipher Haven.

Third-party communication platforms operate under their own privacy policies and terms. Information exchanged through those platforms may therefore also be subject to the policies and practices of the relevant provider.

Clients should exercise reasonable care when sharing information through third-party communication services.

7. How We Protect Information

We take reasonable administrative, technical, and organisational measures to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication method, or storage system can be guaranteed to be completely secure.

For this reason, clients should never send seed phrases, private keys, passwords, authentication codes, or similar security credentials to us.

8. Sharing of Information

We do not sell personal information to third parties.

Information may be shared where reasonably necessary to provide services, operate our website, protect our systems, comply with legal obligations, or respond to lawful requests from competent authorities.

Where third-party service providers assist with website hosting, communications, security, analytics, customer support, or other operations, they may process information on our behalf in accordance with their own applicable terms and privacy practices.

We aim to limit information shared with service providers to information reasonably necessary for the relevant purpose.

9. Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business or investigation records, resolve disputes, protect our legitimate interests, prevent misuse, or comply with applicable legal obligations.

The appropriate retention period may vary depending on the nature and circumstances of an investigation.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to request access, correction, deletion, restriction of processing, or other applicable rights.

Requests concerning personal information may be directed to our contact email address. We may need to verify the identity of the person making a request before responding.

11. Children's Privacy

Our services are not directed toward children. We do not knowingly seek to collect personal information from children through our website.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including communication platforms such as WhatsApp or Telegram.

Cipher Haven does not control the privacy practices, content, security, or policies of third-party websites and services. We encourage users to review the privacy policies of those third parties before providing personal information.

13. International Data Processing

Depending on the location of our service providers, communication platforms, hosting providers, or other technology providers, information may be processed or stored in countries other than the country in which you are located.

Where applicable, we take reasonable steps to ensure that information is handled in accordance with applicable privacy requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or information-handling practices.

Updated versions will be published on this page together with a revised "Last updated" date.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us using the information provided on our website.

Email: support@cipherhaven.online