Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") govern your use of the Cipher Haven website and any services provided by Cipher Haven ("Cipher Haven", "we", "us", or "our").

By accessing our website, contacting us, submitting information, or engaging our services, you agree to these Terms.

If you do not agree with these Terms, you should not use our website or services.

2. Our Services

Cipher Haven provides cryptocurrency investigation, blockchain analysis, transaction tracing, digital asset incident assessment, and recovery assistance services.

Depending on the circumstances of a case, our services may include reviewing information supplied by a client, analysing relevant blockchain transactions, tracing digital asset movements, reviewing available evidence, documenting findings, and discussing potential recovery options or next steps.

The specific services available may vary depending on the circumstances of an individual case and the information available for review.

3. No Guarantee of Recovery

Cipher Haven does not guarantee that cryptocurrency, digital assets, or funds will be recovered.

The outcome of an investigation depends on factors including the circumstances of the incident, available evidence, blockchain activity, third-party platforms, jurisdictional issues, and other factors outside our control.

An investigation, blockchain analysis, transaction tracing, or recovery assessment should not be interpreted as a promise or representation that funds will ultimately be recovered.

4. No Guarantee of Results or Timeframe

Any estimated timeframe, assessment, or indication of possible outcomes provided during an enquiry is informational only and should not be interpreted as a guarantee.

Investigations may take different amounts of time depending on the complexity and circumstances of each case, the availability of relevant information, blockchain activity, and the involvement of third parties.

5. Information You Provide

You are responsible for ensuring that information you provide to Cipher Haven is accurate to the best of your knowledge and that you have the right or permission to provide it.

Depending on the circumstances of an investigation, relevant information may include:

• Your name or preferred name
• Email address
• Telephone or WhatsApp contact details
• Wallet addresses
• Blockchain transaction hashes
• Transaction dates and amounts
• Screenshots or relevant documentation
• Information relating to a cryptocurrency scam, fraud, theft, or other incident
• Communications or other evidence relevant to an investigation
• Other information reasonably relevant to assessing or investigating your case

6. Security and Account Credentials

Cipher Haven does not request or require clients to provide cryptocurrency seed phrases, recovery phrases, private keys, wallet passwords, exchange passwords, or authentication codes.

Clients should never provide these credentials to anyone claiming to provide cryptocurrency recovery services.

In some circumstances, additional cooperation or information may be required to understand an incident. This may include transaction records, screenshots, wallet addresses, transaction hashes, account-related information, or other documentation relevant to the investigation.

Where an investigation requires a client to access or perform an action within an account or service that they control, the client should maintain control of their login credentials and authentication methods and perform the required action themselves.

Cipher Haven does not request, collect, or retain passwords, seed phrases, private keys, or authentication codes for the purpose of accessing a client's digital assets.

7. Client Responsibilities

You agree to:

• Provide information that is accurate to the best of your knowledge
• Cooperate reasonably with requests for relevant documentation
• Avoid providing passwords, seed phrases, private keys, authentication codes, or other sensitive security credentials
• Notify us if information previously supplied is materially incorrect
• Ensure that information or documentation supplied to us does not knowingly infringe the rights of another person or organisation

8. No Legal, Financial, or Investment Advice

Information provided through our website or during an investigation is not intended to constitute legal, financial, investment, tax, or regulatory advice.

Blockchain analysis and transaction tracing are intended to assist with understanding and investigating cryptocurrency incidents. They should not be treated as a substitute for professional legal, financial, tax, investment, or regulatory advice.

You should seek advice from an appropriately qualified professional where you require legal, financial, tax, investment, or regulatory advice.

9. Third-Party Services

Cryptocurrency investigations may involve third-party platforms, exchanges, blockchain networks, wallet providers, communication platforms, or other services.

Cipher Haven does not control third-party services and cannot guarantee their availability, actions, policies, decisions, security, or cooperation.

Where information or evidence is held by a third party, any access to or disclosure of that information may be subject to the third party's own policies, procedures, and legal requirements.

10. Blockchain Networks

Blockchain networks operate independently of Cipher Haven. Transactions recorded on a blockchain may be irreversible, delayed, rejected, or affected by network conditions and other factors.

Cipher Haven does not control blockchain networks and cannot guarantee that a blockchain transaction can be reversed, cancelled, frozen, or recovered.

11. Website Use

You agree not to use the website:

• For unlawful purposes
• To impersonate another person, business, or organisation
• To submit fraudulent, misleading, or intentionally false information
• To interfere with the operation or security of the website
• To attempt unauthorised access to systems, accounts, or information

12. Intellectual Property

Unless otherwise stated, the content, design, branding, text, graphics, images, and other materials on the Cipher Haven website are owned by or licensed to Cipher Haven and may not be reproduced, modified, distributed, or commercially exploited without appropriate authorisation.

13. Limitation of Liability

To the extent permitted by applicable law, Cipher Haven will not be responsible for losses resulting from circumstances outside our reasonable control, including blockchain network failures, third-party platform actions, exchange restrictions, fraudulent actions by third parties, network interruptions, or unauthorised activity occurring outside systems controlled by Cipher Haven.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

14. Suspension or Termination

We may suspend or terminate access to our services where reasonably necessary, including where we suspect fraud, unlawful activity, misuse of our services, a security risk, or a violation of these Terms.

15. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be published on this page together with a revised "Last updated" date.

Continued use of the website or services after an update may constitute acceptance of the revised Terms to the extent permitted by applicable law.

16. Governing Law

These Terms are subject to the laws and jurisdiction applicable to Cipher Haven's legal entity and place of operation, except where mandatory applicable law provides otherwise.

The business should confirm its applicable legal entity, governing law, and jurisdiction before relying on this section as a final legal provision.

17. Contact

If you have questions about these Terms, please contact Cipher Haven using the contact information provided on our website.

Email: support@cipherhaven.online